Returns & Exchanges
At Flora & Fauna, we want you to love your botanical beauty products, which is why we offer a 30-day return window for any items that do not meet your expectations. Please ensure products are in their original packaging and have at least 75% of their contents remaining to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original box and include the printed return authorization slip to ensure your refund is processed accurately.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing