Frequently Asked Questions

Everything you need to know about our botanical beauty essentials.

Are your products cruelty-free and vegan?

Yes, absolutely. At Flora & Fauna, we never test on animals, and 100% of our ingredients are plant-based and vegan-friendly.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up sooner.

What is your return policy for opened products?

We want you to love your skin. If a product isn't a fit, you can return it within 30 days of purchase, even if it has been lightly used, for a full refund or store credit.

Are your formulations safe for sensitive skin?

Our products are formulated with gentle, natural botanicals. However, we always recommend performing a patch test on a small area of skin before full application.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Flora & Fauna to more countries soon.

How can I track my package?

Once your order ships, you will receive an email with a tracking link. You can also log into your account on our website to view your order status in real-time.